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Recovery Codes MFA

Backup Code MFA

Backup Codes are a backup secondary authentication method that allow users to complete login when primary MFA methods (like TOTP, SMS, or Push Notification) are unavailable. Each user is issued a set of single-use, pre-generated codes for secure fallback access.

Preconditions

  • Backup Codes must be enabled in the assigned Auth Profile.

  • The user must have generated and securely stored their backup codes from their My Profile section.

Steps to Generate Backup Codes

  • Log in to the ZTAA Console.

  • Navigate to Account → Backup Codes.

  • Click on Generate Backup Codes.

  • A new list of single-use codes will be generated.

  • Download or copy these codes and store them securely.

Steps to Use

  • Navigate to the ZTAA login page.

  • Enter your username and complete Primary Authentication (e.g., password, AD, or SAML).

  • On the Secondary Authentication screen, select Backup Codes

  • Enter any unused recovery code from your list.
  • Click Continue to complete the login process.

Note: Each recovery code can only be used once. Once all codes are used, users must generate a new set from their My Profile → Account → Backup Codes.

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